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Mobility Capabilities

BCDR is a leader in Mobility Services

BCDR’s Mobility team provides complete strategic coverage for Enterprise customers of all sizes. We provide the necessary resources for any size engagement, this allows BCDR to be a one-stop shop for all of our client-partner’s needs. We offer a total turn-key experience that includes:

  • Life-Cycle MACDs
  • Rate Plan Analysis
  • Deployment Services
  • Application Services
  • Service Management
  • Account Management

 

BCDR provides customer support for wireless devices to end users in real time. This support can include assistance with billing issues, helping users place orders, providing live assistance for troubleshooting issues, and answering any other questions or concerns that users may have. This is an important service, as it helps ensure that users are able to get the most out of their wireless devices and minimizes down time.

Mobility Services

  • Rate Plan Analysis and Bill Review
  • Upgrades
  • MACD/Life Cycle support
  • Staging and Kitting
  • Equipment Buy-Back programs

Support and Service Management

BCDR Solutions is a service-oriented company. Our objective is to seamlessly serve your enterprise business by supporting and growing your clients with unparalleled knowledge, experience and professionalism.

In an environment where all teams are expected to “do more with less” BCDR has incorporated Service Management resources into the Account team in order to provide quick and efficient execution of urgent account support tasks. This allows client and AT&T account management staff to concentrate on other core business requirements and operate more effectively.

Single Contact Point for Service Resources
Whether you have a technical query, service request, product inquiry or need advice, guidance or information, our Account Management team is available as an extension of your team.


Key Business Benefits include:

  • Minimal inconvenience of moves, adds and changes
  • Billing disputes and First bill reviews
  • Knowledge transfer- reduced training time/cost and resources
  • Synchronization of account workflow and administration
  • Cost effective account support, maintenance and growth