Faster Resolution
Clear ownership of incidents and escalations, with SLAs that keep teams aligned.
Service Management
Support That Scales With Your Enterprise
At BCDR Solutions, we go beyond standard support to keep your network reliable, your users productive, and your spend optimized.
Our Service Management model blends disciplined process with fast, human response—so issues are resolved quickly and improvements never stop.
With 17+ years supporting AT&T Wireline and Mobility portfolios, we coordinate carriers, vendors, and internal teams while owning tickets,
SLAs, and lifecycle changes—freeing your staff to focus on core objectives.
What We Deliver
- End-to-End Oversight — from onboarding and implementation to day-to-day run.
- Proactive Monitoring — identify and resolve issues before they impact users.
- Ticket & Escalation Ownership — clear SLAs, runbooks, and comms at every step.
- Vendor & Carrier Coordination — we manage AT&T and partners so you don’t have to.
- Optimization & Reporting — usage, cost, and performance reviews with actionable insights.
- MACDs & Lifecycle — moves, adds, changes, decommissions, and asset hygiene.
Lower Total Cost
Rate plan reviews, usage governance, and continual optimization to reduce spend.
Predictable Operations
Runbooks, change control, and regular reporting—no surprises, just steady performance.
Happier Users
Proactive monitoring and fast comms keep experiences smooth across sites and teams.
Why Partner with BCDR Solutions?
We combine carrier-level expertise with disciplined service practices to reduce complexity and risk. Whether you’re stabilizing operations,
scaling to new sites, or tightening governance and spend, BCDR Solutions delivers responsive support and measurable outcomes.
