Maintenance & Customer Service

BCDR Solutions is a service-oriented company.

We offer a full range of maintenance options designed to let you choose what best suits the needs of your business. Our maintenance options include 24 hour / 365 day coverage. Furthermore, if you require a more tailored maintenance contract rather than the standard packages offered, we will work with you to meet your individual business requirements.

BCDR Solutions strongly believes that Quality Assurance is fundamental in the provisioning of good customer service. Quality Assurance begins in the planning phase using documented systems as the basis for all implementation steps of the product. From the development phase, through production and testing, past the sales transaction to the installation and in-service maintenance at our customer premises.

Single Contact Point for Service Resources

Whether you have a technical query, service request, product inquiry or need advice, guidance or information, our Customer Service Department is available to assist in a timely and professional manner.

Telephone Systems / Network Solutions

Moves, adds, and changes can be complex and time-consuming tasks that diverts your support staff from more productive activities. BCDR Solutions can fulfill these tasks for you, using remote dial-up techniques to carry out software changes quickly and cost effectively at a convenient time to help minimize disruptions.

Key Business Benefits include:

  • Minimal inconvenience of moves, adds and changes
  • Urgent tasks that are carried out quickly
  • Enabling your support staff to concentrate on other core business requirements
  • No requirement to train own staff
  • System service and administration tasks that are synchronized by BCDR
  • Work that is performed by experienced specialists in a cost effective manner

Customer Service Department

Our Customer Service Department provides all levels of technical and maintenance support including installation staff, field service staff, and trained technicians that have a wide-range knowledge of the company equipment portfolio and technical product specialists.